1

Remove all Engagement Designer tasks.

See Removing Engagement Designer tasks.

2

Set the cluster state of all clusters to Denying.

See Setting Cluster State to Denying.

3

Uninstall the older versions of all services from clusters.

See Uninstalling all services from the clusters.

4

Manually record the current OceanaConfiguration service attributes.

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5

Edit service profiles in System Manager to remove EngagementDesigner and AvayaMobileCommunications snap-ins from service profiles.

See Editing service profiles to remove snap-ins.

6

Delete the older versions of all services from System Manager.

See Deleting all services from System Manager.

7

Upgrade all Avaya Breeze® platform nodes.

See Upgrading Avaya Breeze platform nodes using the ISO file.

8

Apply the Avaya Breeze® platform patch.

See Applying the Avaya Breeze platform patch.

9

Load the latest versions of all services in System Manager.

See Deploying Avaya Oceana®.

10

Install the OceanaConfiguration service to Provisioning Cluster.

See Installing the OceanaConfiguration service to Provisioning Cluster.

11

Install services to their relevant clusters.

See Installing services to the clusters.

12

Set the attributes of the services.

In addition to OceanaConfiguration attributes, you must manually configure the following attributes:

• Attributes of SMSVendorSnapin

• Site ID attribute of BotConnector

• Messaging Snapin Key attribute of MessagingService

• Enable Tokenless Access attribute of UCAStoreService

For information about how to configure these attributes, see Deploying Avaya Oceana®.

13

Edit service profiles in System Manager to add EngagementDesigner and AvayaMobileCommunications snap-ins to service profiles.

See Editing service profiles to add snap-ins.

14

Set the cluster state of all clusters to Accepting.

See Setting Cluster State to Accepting.

15

Deploy Engagement Designer tasks.

See Deploying Engagement Designer tasks.

16

Deploy Engagement Designer workflows.

See Deploying Engagement Designer workflows.

17

Configuring the attributes and routing rules of Engagement Designer workflows.

See Configuring the attributes and routing rules of Engagement Designer workflows.