Automated upgrade

Last Updated : Mar 30, 2026 |

Use the following checklist for automated upgrade of Avaya Breeze® platform nodes and Avaya Oceana® snap-ins:

Sno

Task

Notes

1

Delete older loaded versions of Oceana services from System Manager.

This task ensures that System Manager is running only one version of each service.

2

Edit service profiles in System Manager to remove EngagementDesigner and AvayaMobileCommunications snap-ins from service profiles.

See Editing service profiles to remove snap-ins.

3

Check the stability of Avaya Breeze® platform nodes.

See Checking the stability of Avaya Breeze platform nodes.

4

Check the replication status of Avaya Breeze® platform nodes.

See Checking the replication status of Avaya Breeze platform nodes.

5

Check the state of Oceana services.

See Checking the state of services.

6

Verify that there is sufficient free disk space on each Avaya Breeze® platform node.

See Checking free disk space on Avaya Breeze platform nodes.

7

Upgrade all Avaya Breeze® platform nodes and Avaya Oceana® snap-ins.

See Upgrading Avaya Breeze platform nodes and Avaya Oceana snap-ins.

8

Check the status of Avaya Oceana® clusters.

See Checking the status of Avaya Oceana clusters.

9

Upgrade the Oceana Pluggable Data Connector plugin.

Note:

This step is optional.

See Upgrading the Oceana Pluggable Data Connector plugin.

Post upgrade tasks:

10

Remove all Engagement Designer tasks.

See Removing Engagement Designer tasks.

11

Deploy Engagement Designer tasks.

See Deploying Engagement Designer tasks.

Important:

Deploy the latest versions of Engagement Designer tasks only if you use latest workflows.

12

Recreate Engagement Designer rules for Transfer workflows.

See Recreating Engagement Designer rules for Transfer workflows

13

Edit service profiles in System Manager to add EngagementDesigner and AvayaMobileCommunications snap-ins to service profiles.

See Editing service profiles to add snap-ins.

14

Re-install third-party .jar files.

See Reinstalling third-party .jar files

15

Refresh the certificates on the cluster containing AuthorizationService.

See Refreshing the Authorization Service identity certificates.

16

Configure the CustomerControllerService attributes to connect to the Omnichannel database.

See Configuring CustomerControllerService attributes to connect to Omnichannel Database.
Note:

If you are using Reliable Eventing Streaming for ACR-A integration, the upgrade script does not include an option to upgrade this automatically. You must manually apply Reliable Eventing Streaming on the cluster it was installed on after the cluster is upgraded.