1

Configure TLS for the Cache database, if you use a secure connection.

See Deploying Avaya Oceana®.

2

Configure Omnichannel Database Mirroring on the active Omnichannel database servers for campus HA and DR solutions.

See Deploying Avaya Oceana® and Avaya Oceana® and Avaya Analytics™ Disaster Recovery.

3

Configure Cache Mirroring on the standby Omnichannel database servers.

See Deploying Avaya Oceana® and Avaya Oceana® and Avaya Analytics™ Disaster Recovery.

4

Change the Omnichannel database password.

See Deploying Avaya Oceana®.

5

If you are upgrading to Avaya Oceana® 3.8.x release or later, then do the following:

Update the Avaya Analytics™ input adaptor configuration from FORWARD_NOTIFICATION to SEND_NOTIFICATION.

See Maintenance and Troubleshooting Avaya Analytics™.

6

Verify that Avaya Oceana® and Avaya Analytics™ can communicate.

See Verifying Avaya Oceana Cluster 1 and Avaya Analytics communication.

7

Enable Avaya Oceana® to monitor all configured mailboxes.

See Enabling mailboxes.

8

Configure Avaya Oceana® to accept contacts.

See Configuring Avaya Oceana to accept contacts.

9

Configure Avaya Oceana® to open chatrooms.

See Configuring Avaya Oceana to open chatrooms.

10

Enable Avaya Oceana® for voice calls.

See Enabling Avaya Oceana for voice calls.

11

Place Avaya Oceana® in production and validate all in-production functionality.

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12

Remove all snapshots before placing Avaya Oceana® in production.

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13

Configure AgentControllerService to have authenticated access to UnifiedAgentController.

See Configuring AgentControllerService to have authenticated access to UnifiedAgentController.