Patching the Omnichannel server software

Last Updated : Jun 10, 2020 |

About this task

Use this procedure to patch the Omnichannel server software to ensure that the most current application updates are installed.

Before you begin

  • Download the most recent Avaya Oceana® Omnichannel patch.

  • Take a backup of the Omnichannel database.

  • Uninstall an existing Avaya Oceana® Omnichannel patch.

Procedure

  1. Log in to the Omnichannel server.
  2. Double-click the Avaya_OCP_x.x.x.x.xxx.x.msi patch file.

    The installer displays the details of the patch.

  3. Click Next.

    The installer displays the License Agreement screen.

  4. Click Next to accept the license agreement.
  5. Click Install to start the installation of the patch.

    The installer displays the progress of the installation and presents the Oceana Omnichannel Installer Completed screen on completion.

  6. Click Finish to complete the patch installation.
  7. If the installer prompts you to restart the server, click Yes to finalize the patch installation.