This section provides information about the tasks that you must perform for manual upgrade of Avaya Breeze® platform nodes and Avaya Oceana® snap-ins.

The high-level tasks of the manual upgrade process are:

• Replacing Engagement Designer workflows and tasks to take the advantage of performance improvements, new features, and capabilities.

• Setting the cluster state of all clusters to Denying so that the clusters do not serve any service requests.

• Uninstalling the older versions of all services from clusters so that you can install their latest versions.

• Manually recording the current OceanaConfiguration service attributes.

  Important:

  By using a configuration service, you can configure all the SVAR attributes in a single step. However, if you have set individual SVAR attributes outside the configuration service, you must update all those attributes.

• Editing service profiles in System Manager to remove EngagementDesigner and AvayaMobileCommunications snap-ins from service profiles.

• Deleting the older versions of all services from System Manager so that System Manager does not display their older versions.

• Upgrading all Avaya Breeze® platform nodes.

• Loading the latest versions of all services of Avaya Oceana® in System Manager.

• Installing the OceanaConfiguration service to Provisioning Cluster.

• Installing all services to their relevant clusters.

• Setting the attributes of the services.

• Editing service profiles in System Manager to add EngagementDesigner and AvayaMobileCommunications snap-ins to service profiles.

• Setting the cluster state of all clusters to Accepting so that the clusters start serving the service requests.

• Deploying the latest versions of Engagement Designer tasks.

• Deploying the latest versions of Engagement Designer workflows and setting their routing rules and attributes.