Avaya Control Manager upgrade checklist

Last Updated : Sep 29, 2020 |

Use the following checklist to upgrade Avaya Control Manager:

No.

Task

Notes

1

Download the Avaya Control Manager 9.x installer on the Avaya Control Manager server.

You can download the Avaya Control Manager 9.x installer from Avaya PLDS at http://plds.avaya.com/.

2

Stop the following services on the Avaya Control Manager server:

  • All Avaya Control Manager services

  • Apache Tomcat

  • IIS Admin Service

See Stopping the services on the Avaya Control Manager server.

3

Take a backup of the following Avaya Control Manager databases:

  • ACCCM

  • ACCCMAVP

  • ACCCMONEXDB

  • ACCCMCMSYSLOG

  • ACCCMSYNC

See Taking a backup of Avaya Control Manager databases.

4

Uninstall the Arbiter service from the Avaya Control Manager server (optional).

See Uninstalling the Arbiter service.

5

Upgrade Avaya Control Manager to Release 9.x.

See Upgrading Avaya Control Manager.

6

Install the latest version of the Arbiter service on the Avaya Control Manager server (optional).

See Installing the Arbiter service.