Use this procedure to stop Web Voice and Web Video calls being routed to Avaya Oceana® agents during a maintenance window.
Note:
Skip this task if your solution does not use WebRTC Voice or Video.
Procedure
Modify the front-end web portal’s that host the WebRTC voice or video capabilities to indicate to users that the service is temporarily unavailable. Avaya recommends using a flag to toggle between in service and out of service for this purpose.
