Use this procedure to take a backup of the UCMService database. This service persists metadata related to deferred emails and requires this data to retrieve expired deferred emails and route them back to the appropriate agent. This service is installed on Avaya Oceana® Cluster 1.
Before you begin
Ensure that all agents are logged out of their accounts.
Procedure
On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
From the Backup and Restore field, select Configure.
System Manager displays the Backup Storage Configuration page.
In the FQDN or IP Address field, enter the FQDN or IP Address of the backup storage server.
In the Login field, enter the user name you use to log in to the backup storage server.
In the Password field, enter the password you use to log in to the backup storage server.
In the SSH Port field, enter the port number of the backup storage server.
In the Directory field, enter the path to a directory in the backup storage server.
In the Retained backup copies per cluster per snap-in DB field, specify the maximum number of backup file copies to retain on the backup storage server.
If you do not specify any value, the backup storage server retains all backup files.
Click Commit.
Select the check box for the Avaya Oceana® Cluster 1.
From the Backup and Restore field, select Backup.
On the Cluster Database Backup Confirmation dialog box, select the UCMService check box and click Continue.
In the Backup Password field, enter a password for the backup.
Important:
Note the password because you require this password to restore UCMService.
In the Schedule Job field, click Run immediately.
Click Backup.
After the backup process is complete, verify that the Status column on the Backup and Restore Status page displays the status Completed.
