Installing the Arbiter service

Last Updated : Dec 10, 2019 |

About this task

Use this procedure to install the Arbiter service, which controls the Omnichannel Database failover. If the primary Avaya Control Manager server is unreachable, the automatic Omnichannel Database failover does not occur until the primary Avaya Control Manager application server is recovered.

The configuration of the Arbiter service involves minimal software installation and does not require the installation of Cache.

Note:

This procedure is required only if your solution uses Omnichannel server campus High Availability.

Procedure

  1. Log in to the Avaya Control Manager server as an administrator.
  2. Insert the Omnichannel Database DVD into the DVD drive.
  3. Browse to the <DVD_Drive>\ThirdPartySoftware\IntersystemsCache\Cache2018 folder.
  4. In the folder, double-click the cache_x64.msi file.
  5. On the Select Instance screen, keep the default option and click OK.
  6. On the License Agreement screen, select I accept the terms in the license agreement and click Next.
  7. On the Caché Instance Name screen, keep the default instance name and click Next.
  8. On the Destination Folder screen, keep the default location and click Next.
  9. On the Setup Type screen, select Custom and click Next.
  10. On the Custom Setup screen, do the following:
    1. Expand the Caché Database Engine group.
    2. For the Agent Service feature, click the drop-down icon and then click This feature will be installed on local hard drive.
    3. For all other features in all groups, click the respective drop-down icons and then click This feature will not be available.
    4. Click Next.
  11. On the Install Unicode Support screen, select 8-bit and click Next.
  12. On the Enter port numbers screen, keep the default port numbers and click Next.
  13. On the Initial Security Settings screen, keep the default value and click Next.
  14. On the Ready to Install the Program screen, click Install.
  15. Click Finish.
  16. Start the Windows Services application by doing the following:
    1. Click Start > Run.
    2. In the Run dialog box, type services.msc.
    3. Click OK.
  17. In the Services window, do the following:
    1. Double-click the ISCAgent service.
    2. In the Properties dialog box, click Start.
    3. In the Startup type field, select Automatic.
    4. Click the Recovery tab.
    5. In the First failure, Second failure, and Subsequent failures fields, select the Restart the Service option.
    6. In the Reset fail count after field, type 120.
    7. In the Restart service after field, type 0.
    8. Click Apply.
    9. Click OK.