Post upgrade tasks overview

Last Updated : Mar 27, 2026 |

This chapter provides information about the tasks that you must perform to start Avaya Oceana® after completing the upgrade process.

The following Postupgrade tasks are applicable for all upgrade paths:

  • Enabling mailboxes to start processing of new emails after the upgrade.

  • Configuring Avaya Oceana® to accept contacts so that it starts accepting SMS, Social, Chat, and Generic conversations.

  • Configuring Avaya Oceana® to open chatrooms.

  • Enabling Avaya Oceana® for voice calls so that all voice calls route to Avaya Oceana®.

  • Migration of Engagement designer workflows.

  • Configuring AgentControllerService to have authenticated access to UnifiedAgentController.