The Bridged Call appearance (BCA) feature accommodates a Boss/Assistant scenario. With the feature, users can distribute incoming calls between a group of several phones that share the same lines.
With the BCA feature, your primary extension can be private or shared on the phone that owns a Bridged Call appearance group. A boss phone user can have up to 8 primary shared call appearances or 10 primary private call appearances. If a boss phone has private primary call appearances, it can also have up to 8 secondary shared call appearances.
Private and shared lines have different phone numbers. Shared line call appearances are listed first, and private line call appearances second. If a boss phone has private and shared call appearances, they have different labels to distinguish one from another.
Assistant phones of a BCA group always have at least one private line and up to 8 bridged call appearances for one boss phone. You can connect assistant phones to up to 10 different boss phones. The boss groups call appearances on assistant phones with multiple bosses.
Depending on the configuration of your phone, any of your shared extensions can be used to:
Dial outgoing calls.
Answer incoming calls.
Perform all the usual operations on a local call, including hold, transfer, and conference.
View the status of calls on other phones with the same shared line.
Pick up remotely held call on the same shared extension.
Incoming calls to any shared extension alert all phones configured with this extension.
