Overview

Avaya Call Management System Overview and Specification

Describes tested product characteristics and product capabilities including feature descriptions, interoperability, performance specifications, security, and licensing requirements.

Sales engineers, Administrators

Product Privacy Statement for Avaya Call Management System

Describes how personal data is stored and processed by CMS.

Administrators

Installation, upgrades, maintenance, and troubleshooting

Deploying Avaya Call Management System

Describes how to plan, deploy, and configure CMS on new VMware-based installations.

Avaya support personnel

Deploying Avaya Call Management System in an Infrastructure as a Service Environment

Describes how to plan, deploy, and configure CMS on new Amazon Web Services and Google Cloud Platform environments.

Avaya support personnel

Planning for Avaya Call Management System Upgrades

Describes the procedures customers must plan for before and after upgrading to a new CMS release.

Administrators

Upgrading Avaya Call Management System

Describes the procedures required to upgrade to a new CMS release.

Avaya support personnel

Maintaining and Troubleshooting Avaya Call Management System

Describes how to configure, maintain, and troubleshoot CMS.

Avaya support personnel, Administrators

Avaya Call Management System and Communication Manager Connections, Administration, and Troubleshooting

Describes how to connect and administer the Automatic Call Distribution (ACD) systems used by CMS.

Avaya support personnel, Administrators

Avaya Call Management System Base Load Upgrade

Describes the procedures to upgrade from one base load (for example, 19.1.0.0) to another base load (for example, 19.1.0.1). Not all releases support base load upgrades.

Administrators

Avaya Call Management System High Availability Connectivity, Upgrade and Administration

Describes how to connect to HA servers and upgrade to HA.

Avaya support personnel, Administrators

Using Avaya Call Management System High Availability and Admin-Sync

Describes how to install and maintain your CMS High Availability (HA) system.

Avaya support personnel, Administrators

Administration

Administering Avaya Call Management System

Provides instructions on administering a call center using CMS Supervisor.

Avaya support personnel, Administrators

Avaya Call Management System Call History Interface

Describes the format of the Call History data files and how to transfer these files to another computer.

Administrators

Using ODBC and JDBC with Avaya Call Management System

Describes how to use Open Database Connectivity (ODBC) and Java Database Connectivity (JDBC) with CMS.

Administrators

Avaya Call Management System Database Items and Calculations

Describes each database item and calculation that CMS tracks and how CMS calculates the values displayed on CMS reports and CMS Supervisor reports.

Administrators, Report designers

Avaya Call Management System Custom Reports

Describes how to design and create custom reports in CMS.

Administrators, Operations personnel, Report designers

Avaya Call Management System Security

Describes how to implement security features in CMS.

Avaya support personnel, Administrators

CMS Supervisor

Avaya CMS Supervisor Clients Installation and Getting Started

Describes how to install and configure CMS Supervisor.

Avaya support personnel, Administrators

Avaya CMS Supervisor Reports

Describes how to use CMS Supervisor reports.

Administrators, Operations personnel

Avaya CMS Supervisor Report Designer

Describes how to create new reports and to edit existing reports through Report Designer and Report Wizard.

Administrators, Operations personnel, Report designers