Edit columns

최근 업데이트 : Apr 29, 2015 |

When you add an item from the Input Types list to the Inputs list, the columns of the Inputs table are populated with the default values for that input item. The columns of the Inputs table are as follows.

Name

Description

Type

The Type column shows the input field name. You can use the pull-down list to the right of the column to change the input in a particular row to another type.

Multi-value

Select Multi-value if you want to allow users to enter multiple values in the input field.

Prompt

The prompt column shows the text that will display on the report input window for this input field. To edit the text for the prompt, select the cell in the table and then enter the text that you want to display. If you want to delete the existing prompt text, use backspace to erase the letters.

You can enter a name of up to 30 characters long, including blank spaces.

The prompt name should describe the information (what split/skill, what date, what time, and so on) you must enter in the field when you order the report. For example, if you want to enter a date, Date would be an appropriate prompt. However, if you can enter more than one date in the field, Dates would be more appropriate.

Associated ACD

The Associated ACD column lets you use the Current ACD or assign a specific ACD to be used for this input. The default for this column is Current ACD. If you want to allow the user to pick a specific ACD for the input field, use the pull-down list to the right of the column to select ACD. If the Associated ACD column is blank, the input cannot be associated with a specific ACD.

Select Current ACD if either of the following conditions is true:

  • You have only one ACD

  • You always want the report to show data for the current ACD for the user

Select ACD if the people who run the report have read permissions for more than one ACD. Allowing the user to select the ACD for the input is most useful when you create a multi-ACD report.

Default Value

You can define a default value for most input fields. To do this, select browse to the right of the column. The available values for this type of input are displayed. Highlight one and select OK.

If you select a default value, the user can change the value on the input window.