Using IP Office System Status

Active Calls

Last Updated : Nov 13, 2020 |

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The Active Calls screen provides a summary of all the calls in the system. From the navigation panel, click Active Calls:

Figure: The Active Calls Menu

Information Displayed	Description
Call Ref	Call reference for incoming trunks, assigned by the system and associated with the line in use.
Call Length	Total length of the call.
Originator End Party	Trunk or 'Currently At' information. See Call Details. Current State – The originator's current state. See Call States (Extension). Time in State – The originator's time in state. Reset to zero every time there is a state change. Incoming Caller ID – The caller name and number.
Destination End Party	Trunk or 'Currently At' information. See Call Details. Current State – The destination's current state. See Call States (Extension). Time in State – The destination's time in state. Reset to zero every time there is a state change. Connected Caller ID – For outgoing trunks only. The connected caller name and number.

Buttons

The following buttons can appear on this screen:

Button	Description
Call Details	Displays call details for the selected call, trunk or trunk channel.
Resume	Resumes updating screen in real time. When pressed, the button label and function changes to Pause.
Pause	Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
Call Details	Displays call details for the selected call, trunk or trunk channel.
Abandoned Calls	The Active Calls screen splits to display a list of incoming calls on a trunk where the caller disconnected before the call was first answered.

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