Call States (Extension)

Last Updated : Nov 12, 2020 |
Prolog information
Metadata
Keywords:
State
Extension
Idle
There is no call or call attempt on this extension or button.
Connected
The port has a connected call.
Held
The call is on hold. This could be the result of pressing the Hold button, or a flash
Held for Transfer/Conference
The call is on hold pending transfer or a conference.
Parked
The user or system has parked the call.
Seized
The system has seized a port for the call but the call is not yet connected. The user has not dialed any digits.
Dialling
The system has seized a port for the call but the call is not yet connected. The user has dialed at least one digit.
WrapUp
The user on this port is in the wrap-up state.
In Use Elsewhere
This means that another person is active on a call using an associated button.
On Hold Elsewhere
This means that another person has placed a call on hold using an associated button.
In Use Inaccessible
For call and bridged appearance buttons:
  • The button is associated with a logged out user.
  • The oldest internal user on the call has Cannot Be Intruded active.
  • The button has no LEDs.
  • For line appearance buttons:
    • The oldest internal user on the call has Cannot Be Intruded active.
    • The associated line is out of service.
Alerting
When a call is visually or audibly alerting on a telephone.
Ringback
For outgoing calls, this is the state after the user has completed dialling and is listening to ringback.
Call Listen
Indicates the call is listening to this extension
Paging
Indicates one or more output points of a paging call.
Recording
The system is recording the call.
Hold Reminder
The system is alerting the extension with a held call reminder.
Park Reminder
The system is alerting the extension with a parked call reminder.
Transfer Return
The system is alerting the extension with a transfer return.
Voicemail Ringback
The system is alerting the extension with a voicemail ringback.
Auto Callback
The system is alerting the extension with a callback call.
Held at Central Office
For European ISDN lines, the central office has the call on hold. It frees the Bchannel which returns to idle in System Status.
Holding
Indicates that the other party on the call is in one of the Held states: Held, Held for Transfer, Held for Conference, Held at Central Office, Hold Reminder.
Connected Blind
Indicates that this end of the call is connected and that the other party on the call is alerting with either a blind transferred call or a transfer return.
Queuing
Indicates that the system has queued the call for a hunt group. While queued, the call does not alert at any extension.
Alerting Announcement
Indicates that the call is alerting at one or more extensions or trunks and also currently connected to voicemail for a queuing announcement.
Queuing Announcement
Indicates a queued call connected to voicemail for a queuing announcement.
Connected Announcement
Indicates a connected call listening to a queuing announcement.
Number Unobtainable
The call failed or cleared because the target was unobtainable.
Busy
The call failed or cleared because the target was busy.
Disconnected
The call failed or cleared because the target disconnected the call.
When a call is alerting, one end is in the alerting state while the other is in the ringback state. From the view of the system, Ringback and Incoming Alerting are equivalent states. Similarly, Alerting and Outgoing Alerting are equivalent states.
The Trunk Summary and Extension Status screens show the direction of each call. Trunks show the as outgoing if the system initiated the call and incoming if the central office or network initiated the call. Extensions show the call as outgoing if the extension initiated the call and incoming if another party initiated the call.
Related links
Call Information