Utilization Summary

Last Updated : Nov 13, 2020 |

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Path: TrunksLinesLineUtilization Summary

The menu provides a usage history for each trunk. Counts reset either when you click the Reset button or when the system reboots.

Name	Description
Module	Type of trunk module.
Line	Line ID.
Line Type	See Line Protocols.
Line Sub Type	See Line Protocols.
Counters Started	Date and time the counts began.
Calls Table	Call Type Outgoing – The count of all Outgoing calls. Incoming – The count of Incoming calls, excludes Incoming Abandoned calls. Incoming Abandoned – Calls where the caller disconnected before the system or a user answered the call. Abandoned calls have a blank Total Call Duration.
Number of Calls	Total number of calls by call type.
Total Call Duration	Hours, minutes and seconds format. For outgoing calls, measured from the call start. For incoming calls, measured from call answer.
Total Ring Time	Hours, minutes and seconds format.

Buttons

The following buttons can appear on this screen:

Button	Description
Reset	Resets all utilization counters (number of calls and total duration) for the displayed trunk to 0.

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