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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Using IP Office System Status
Table of Contents
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Outdialer
Last Updated : Nov 13, 2020 |
Prolog information
Metadata
Keywords:
Path: IP NetworkingOutdialer
This menu lists the current and historic status of the IP Office outdialler application connected to the system.
Outdialler Version
The version of the outdialler server.
Totals
This section lists the cumulative total number of calls made during the outdialler session.
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Information
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Description
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Total Number of Calls
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The number of calls made by the outdialler since starting the session.
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Total Number of Answered Calls
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The number of calls answered.
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Total Number of Abandoned Calls
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The number of calls not answered.
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Total Number of Failed Calls
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The number of calls that could not terminate on the target.
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Total Number of Calls Connected to an Agent
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The number of calls that involved an agent.
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Total Number of Managed Calls
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The number of calls which did not use predictive dialling, ie. calls made by agents.
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Total Number of Predictive Calls
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The number of calls made by predictive dialling.
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Current
This section displays statistics for calls while this window is in the view. System Status updates the values every 5 seconds.
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Information
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Description
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Trunks
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These are the total number of trunks that the dialer application can use. The adjacent pie chart shows these values as percentages of the number of trunks.
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Idle Trunks
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The number of idle trunks.
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Ringing Trunks
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The number of ringing trunks.
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Connected Trunks
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The number of connected trunks and trunks in call wrap-up.
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Connected Calls
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The number of calls that answered and connected.
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Calls Connected to an Agent
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The number of calls currently connected to an agent. The adjacent pie chart shows this value as a percentage of the number of connected calls.
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Agents
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The number of agents available or connected.
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Agents Connected
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The number of agents currently speaking to customers. This adjacent pie chart shows this value as a percentage of the number of agents.
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Buttons
The following buttons can appear on this screen:
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Button
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Description
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Pause
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Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
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Resume
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Resumes updating screen in real time. When pressed, the button label and function changes to Pause.
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Print...
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Prints all information available in the current screen (including any information currently scrolled off).
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Save As...
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Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
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