AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using IP Office System Status
Status (Digital Trunk)
Path:
Access this menu by clicking Trunks on the navigation panel. Alternatively, click System and then Control Unit and double-click the line.
Information Displayed
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Name
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Description
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|---|---|
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Line/Slot/Port
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The line, slot and port number.
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Line Type
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See Line Protocols.
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Line Subtype
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See Line Protocols.
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Number of Channels
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The number of channels the trunk supports.
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Number of Administered Channels
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The number of channels configured as in service.
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Number of Channels in Use
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The number of channels currently in use.
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Channels Table
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See the Channels table below.
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Other Party on Call
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See the Other Party on Call table below.
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Direction of Call
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Displays the call as either Incoming or Outgoing.
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Channels Table
This table displays the following details:
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Element
|
Description
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|---|---|
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Channel Number
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Click on the row to view details of the call.
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Call Ref
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Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace.
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Current State
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The current state of the call associated with the button. See Call States (Trunk).
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Time in State
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Reset to zero each time there is a state change.
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Routing Digits
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The directed inward dialed digits that are sent by the central office.
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Caller ID or Dialed Digits
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The information displayed depends on the call direction.
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Other Party on Call
Contains one of the following:
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Where Call was Originated/Answered
|
Displayed Value
|
|---|---|
|
User
|
User name and number
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VoiceMail Call flow
|
Start Point name
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VoiceMail Box
|
Voicemail - user name or hunt group name of the mailbox
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|
Data Service
|
RAS - service name
|
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Conference
|
Conference name
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Trunk
|
Line ID/URI Group/Channel number
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Park Slot
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Park Slot - when the other end has parked the call
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Announcement
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Announcement - the hunt group associated with the announcement number
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Hunt Group
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Hunt Group - name and number when a call is in a hunt group queue (not alerting)
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Buttons
The following buttons can appear on this screen:
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Button
|
Description
|
|---|---|
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Call Details
|
Displays call details for the selected call, trunk or trunk channel.
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Resume
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Resumes updating screen in real time. When pressed, the button label and function changes to Pause.
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Pause
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Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
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Print...
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Prints all information available in the current screen (including any information currently scrolled off).
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Trace
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Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace.
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Trace All
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Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace.
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Save As...
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Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
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