You can revert to a previous version of Avaya Oceana® if you face any issues with the current version. Before proceeding with the fallback procedure, perform the tasks mentioned in Avaya Oceana 3.10.0.2 pre-migration checklist.
The following are the ways to perform Avaya Oceana® fallback to the previous release:
Option 1 - Restore cluster1 database backup on previous release and existing Avaya Breeze® platform servers.
Revert the snapshot to prior to start of migration stage.
Take Avaya Breeze® platform server, Omnichannel Provider (OCP) database, and Avaya Aura® System Manager snapshots prior to the start of the migration activity.
Revert the snapshots to prior to start of Avaya Oceana® 3.10.0.2 migration activity.
Power on the Avaya Aura® System Manager , OCP database and Avaya Breeze® platform servers.
Restore UCAStoreService, UCMService, Engagement Designer workflow and Quartz database on cluster1.
Restart the Avaya Oceana® clusters.
Option 2 - Restore cluster1 database backup on fresh install and previous release of Avaya Breeze® platform servers.
Install the previous release Avaya Breeze® platform servers freshly.
Revert OCP database to previous release.
Place Avaya Breeze® platform servers to cluster.
Restore UCAStoreService, UCMService, Engagement Designer workflow, and Quartz database.
