Use this procedure to configure Avaya Oceana® so that it closes any remaining chat sessions. For example, Avaya Oceana® closes the chat sessions that customers or agents leave without closing.
Procedure
On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
On the Attributes Configuration page, click the Service Clusters tab.
In the Cluster field, select Avaya Oceana® Cluster 3.
In the Service field, select CustomerControllerService.
For Close all Chatrooms, select the Override Default check box and select true in the Effective Value field.
Wait for Avaya Oceana® Cluster 3 to close the chat sessions, and store the chat transcripts in the customer history.
