Use this procedure to enable all mailboxes after the upgrade process is complete.
Procedure
Log on to Avaya Control Manager.
On the Avaya Control Manager webpage, click Configuration > Avaya Oceana® > Omnichannel Administration.
Click Launch OC Database Administration Client.
Avaya Control Manager starts Omnichannel Administration Utility.
In the navigation pane, click E-mail > Recipient Addresses.
Click Enable All.
Important:
After Avaya Oceana® system restart, to preserve the order of the emails, you must wait until the existing emails are re-queued before re-enable polling. For contact centres with 25000 emails in queue, Avaya recommends to wait approximately 25 minutes after all the clusters have been set to an Accepting state after the restart.
