1

Take a snapshot of all Avaya Breeze® platform servers, Omnichannel Provider database, and Avaya Aura® System Manager before performing any activity.

Perform this step if the customer decides to fall back to the previous release of Avaya Oceana®.

2

Take a backup of UCAStoreService, UCMService, Engagement Designer Workflows, and Engagement Designer Quartz database on a remote server or location.

Perform this step if the customer decides to fall back to the previous release of Avaya Oceana®.

For more information, see Taking a backup of UCAStoreService, Taking a backup of UCMService, Taking a backup of Engagement Designer workflows, Taking a backup of Engagement Designer Quartz.

3

Disable all mailboxes.

See Disabling mailbox polling.

4

Configure Avaya Oceana® to reject contacts.

See Configuring Avaya Oceana to reject new digital contacts.

5

Configure Avaya Oceana® to close chatrooms.

See Configuring Avaya Oceana to close chatrooms.

6

Take Avaya Oceana® out of service for voice.

See Taking Avaya Oceana out of service for voice.

7

Record Avaya Breeze® platform identity certificate and third-party certificate information.

Note the information about the following certificates:

• Security Module HTTPS

• Security Module SIP

• Authorization

• WebSphere

For more information about accessing these certificates, see Chapter Configure certificates in the Deploying Avaya Oceana® documentation available on the Avaya Support website at https://support.avaya.com.

8

Delete the reliable eventing group.

See Deleting a Reliable Eventing group for cluster 1.

9

Editing service profiles to remove snap-ins.

See Editing service profiles to remove snap-ins.