Use this procedure to disable polling of all configured mailboxes to prevent processing of new emails during the upgrade process. When you disable all mailboxes, external tools such as Microsoft Outlook handle live emails. Agents can still process active emails or emails in the Avaya Oceana® queue.
Procedure
Log on to Avaya Control Manager.
On the Avaya Control Manager webpage, click Configuration > Avaya Oceana® > Omnichannel Administration.
Click Launch OC Database Administration Client.
Avaya Control Manager starts Omnichannel Administration Utility.
In the navigation pane, click E-mail > Recipient Addresses.
