Avaya Oceana migration tasks overview

Last Updated : Mar 30, 2026 |

About this task

Avaya Oceana® 3.10.0.2 requires an OVA reinstallation of each Avaya Breeze® platform cluster node within the solution.

See Method 1: Upgrading using OVA reinstallation chapter in the Upgrading Avaya Breeze® platform documentation available on the Avaya Support website at https://support.avaya.com.

Before you begin

Perform the pre-migration tasks before you begin with the migration. For more information, see Avaya Oceana 3.10.0.2 pre-migration checklist. Avaya Oceana® 3.10.0.2 migration requires an addition of 2 GB RAM and 5 GB hard disk for each node. Avaya Breeze® platform supports VMware/ESXi 7.x and VMware/ESXi 8.x.

Procedure

  1. Install the Avaya Breeze® platform 3.9.0.3 ClusterDBMigrationService on Avaya Oceana® cluster 1 while your nodes are still on Avaya Breeze® platform 3.8.x.
  2. Set the cluster state to Deny New Service for all Avaya Oceana® clusters.
  3. Take a cluster DB backup of Avaya Oceana® cluster1:

    • Taking a backup of UCAStoreService

    • Taking a backup of UCMService

    • (Optional) Taking a backup of Engagement Designer Workflows

    • (Optional) Taking a backup of Engagement Designer Quartz

  4. Edit the cluster and disable load balancer.
  5. Remove previous release Avaya Breeze® platform nodes from all clusters by removing the node marked as Idle, Standby, and Active for the cluster DB roles.
  6. Click Commit.

    Wait for all services to be uninstalled from the Avaya Breeze® platform nodes.

  7. Repeat step 4 to step 6 for all the remaining Avaya Oceana® clusters.
  8. Power down the previous release Avaya Breeze® platform nodes.
  9. Power on the Avaya Breeze® platform 3.9.0.3 nodes individually.

    Provide a gap of 5 minutes or more to power on each node.

  10. Upload Avaya Oceana® 3.10.0.2 services on Avaya Aura® System Manager.
  11. Edit the cluster and remove the ClusterDBMigrationService. Remove old services and add Avaya Oceana® 3.10.0.2 services.

    You can edit the cluster and exchange versioned services.

  12. Place Avaya Breeze® platform 3.9.0.3 nodes as part of all Avaya Oceana® clusters.
  13. Edit the cluster and place all Avaya Breeze® platform nodes in the cluster and re-enable load balancer.
  14. Wait for green check mark to display on the Cluster Administration dashboard.
  15. From the Backup and Restore field, select Restore to restore cluster DB backup on Avaya Oceana® cluster1:

    • Restore the backup of UCAStoreService

    • Restore the backup of UCMService

    • (Optional) Restore the backup of Engagement Designer Workflows

    • (Optional) Restore the backup of Engagement Designer Quartz

  16. Wait for cluster to be up and the Cluster Administration dashboard reports all green.
  17. Deploy Avaya Oceana® 3.10.0.2 Engagement Designer workflow.
    Note:

    You can skip this step, if you are migrating from Avaya Oceana® 3.10 and can use the Avaya Oceana® 3.10 workflow.

  18. Deploy Avaya Oceana® 3.10.0.2 Engagement Designer tasks.
  19. Reconfigure and import third-party certificates on Avaya Breeze® platform servers.
  20. Upgrade the Omnichannel Provider database server.
  21. Reboot Avaya Oceana® clusters.