1

Upgrade Avaya Aura® System Manager.

Avaya Oceana® 3.10.0.2 is compatible with Avaya Aura® System Manager 10.1.3.6 and later and Avaya Aura® System Manager 10.2.0.1, 10.2.1.0, and 10.2.1.1. Avaya Oceana® 3.10.0.2 requires Avaya Breeze® Element Manager package 3.9.0.3. Apply Avaya Breeze® Element Manager manually using the upgradeSolution script to all versions of Avaya Aura® System Manager.

For more information about Avaya Aura® System Manager 10.1.x and Avaya Aura® System Manager 10.2.x migrations, see, Avaya Aura® System Manager Release Notes and Upgrading Avaya Aura® System Manager documentation available on the Avaya Support website at https://support.avaya.com.

2

Upgrade Avaya Breeze® Element Manager.

See the topic Running the upgradeSolution script for System Manager from the Chapter Planning and preconfiguration within Deploying Avaya Breeze® platform of Deploying Avaya Breeze® platform documentation available on the Avaya Support website at https://support.avaya.com.

3

Install ClusterDBMigrationService-3.9.0.3 service on all clusters.

See Installing the ClusterDBMigrationService-3.9.0.3.

4

Deploy Avaya Breeze® platform 3.9.0.3.

See Deploying Avaya Breeze platform 3.9.0.3.

5

Set the cluster state of all clusters to Denying.

See Setting Cluster State to Denying.

6

Take a backup of UCAStoreService.

See Taking a backup of UCAStoreService.

7

Take a backup of UCMService.

See Taking a backup of UCMService.

8

(Optional) Take a backup of Engagement Designer Workflows.

Perform this task only if you want to take a backup of the Engagement Designer Workflows.

See Taking a backup of Engagement Designer workflows.

9

(Optional) Take a backup of Engagement Designer Quartz.

Perform this task only if you want to take a backup of Engagement Designer Quartz.

See Taking a backup of Engagement Designer Quartz.

10

Edit the cluster and disable load balancer.

See Disabling HTTP load balancing in an Avaya Breeze platform clusters.

11

Remove Avaya Breeze® platform nodes from Avaya Oceana® clusters.

See Removing an Avaya Breeze platform server from the cluster.

12

Power down the prior release Avaya Breeze® platform nodes.

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13

Power on the 3.9.0.3 Avaya Breeze® platform nodes individually.

Provide a gap of 5 minutes or more to power on each node.

14

Upload Avaya Oceana® 3.10.0.2 snap-in services on System Manager.

See Loading snap-in services.

15

Swap Avaya Oceana® services with the latest release.

Remove old services and add Avaya Oceana® 3.10.0.2 service version.

To add the new service, see Loading SVARs in System Manager topic of the Deploying Avaya Oceana® documentation available on the Avaya Support website at https://support.avaya.com.

16

Remove the ClusterDBMigrationService-3.9.0.3 service.

See Removing the ClusterDBMigrationService-3.9.0.3 service.

17

Place Avaya Breeze® platform 3.9.0.3 nodes as a part of Avaya Oceana® cluster.

Ensure that Avaya Oceana® services are installed.

18

Re-enable HTTP load balancer for all Avaya Oceana® clusters.

See Enabling HTTP load balancing in an Avaya Breeze platform cluster.

19

Restore the backup of UCAStoreService.

See Restoring the UCAStoreService data topic from the Maintaining and Troubleshooting Avaya Oceana® documentation on the Avaya Support website at https://support.avaya.com.

20

Restore the backup of UCMService.

See Restoring UCMService data for Avaya Oceana® Cluster 1 topic from the Maintaining and Troubleshooting Avaya Oceana® documentation on the Avaya Support website at https://support.avaya.com.

21

(Optional) Restore the backup of Engagement Designer Workflows.

Perform this task only if you want to restore Engagement Designer Workflows.

22

(Optional) Restore the backup of Engagement Designer Quartz.

Perform this task only if want to restore Engagement Designer Quartz database.

23

Replace Avaya Breeze® platform WebSphere, Authorization, and securitymodule_http identity certificates. Import LDAP and third-party certificates.

See Replacing the WebSphere certificate and Replace Avaya Breeze platform node identity certificates.

24

Upgrade the Omnichannel Provider database server.

See Upgrading the Omnichannel Server.

25

Reboot Avaya Oceana® clusters.

See Rebooting Avaya Oceana clusters.