1

Remove all Engagement Designer tasks.

See Removing Engagement Designer tasks.

2

Deploy Engagement Designer tasks.

See Deploying Engagement Designer tasks.

3

Remove all Engagement Designer workflows.

You can skip this task, if you are migrating from Avaya Oceana® 3.10 and can use the Avaya Oceana® 3.10 workflow.

See Removing Engagement Designer workflows.

4

Deploy Engagement Designer workflows.

You can skip this task, if you are migrating from Avaya Oceana® 3.10 and can use the Avaya Oceana® 3.10 workflow.

See Deploying Engagement Designer workflows.

5

Configure the attributes and routing rules of Engagement Designer workflows.

See Configuring the attributes and routing rules of Engagement Designer workflows.

6

Upgrade Avaya Control Manager.

Check the product compatibility matrix before the upgrade. Avaya Control Manager 9.1 is compatible with Avaya Oceana® 3.10.0.2.

See Upgrading Avaya Control Manager documentation on the Avaya Support website at https://support.avaya.com.

7

Editing service profiles to add snap-ins.

See Editing service profiles to add snap-ins.

8

Configure the reliable eventing group for Avaya Oceana®.

See Creating a Reliable Eventing group.

9

Enable Avaya Oceana® to monitor all configured mailboxes.

See Enabling mailboxes.

10

Configure Avaya Oceana® to accept contacts.

See Configuring Avaya Oceana to accept contacts.

11

Configure Avaya Oceana® to open chatrooms.

Configuring Avaya Oceana to open chatrooms.

12

Enable Avaya Oceana® for voice calls.

Enabling Avaya Oceana for voice calls.