Configuring Avaya Oceana to reject new digital contacts

Last Updated : Oct 23, 2025 |

About this task

Use this procedure to configure Avaya Oceana® so that it stops accepting new SMS, Social, Chat, and Generic conversations. With this configuration, Avaya Oceana® stops accepting new conversations. However, it continues processing the currently active conversations.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the Attributes Configuration page, click the Service Clusters tab.
  3. In the Cluster field, select Avaya Oceana® Cluster 3.
  4. In the Service field, select MessagingService.
  5. For Shutdown Mode, select the Override Default check box and select true in the Effective Value field.
  6. Click Commit.
  7. In the Service field, select CustomerControllerService.
  8. For Shutdown Mode, select the Override Default check box and select true in the Effective Value field.
  9. Click Commit.
  10. In the Service field, select GenericChannelAPI.
  11. For Shutdown Mode, select the Override Default check box and select true in the Effective Value field.
  12. Click Commit.