Checklist for Omnichannel server upgrade

Last Updated : Mar 31, 2026 |

Use this checklist to upgrade standalone Omnichannel server from Avaya Oceana® 3.8.1.1 and later versions to Avaya Oceana® 3.10.0.2 version.

No.

Task

Notes

1

Download the latest version of the Omnichannel server software on the Omnichannel server.

You can download the latest version of the Omnichannel server software from https://support.avaya.com. The format of the file is OCEANA_x.x.xxx.iso.

2

Take a backup of the Omnichannel database for failure upgrade.

See Taking a backup of the Omnichannel database.

3

Upgrade to the latest version of the Omnichannel server software on the Omnichannel server.

See Upgrading Standalone Omnidatabase.