Download the latest version of the Omnichannel server software on the Omnichannel server. You can download the latest version of the Omnichannel server software from http://support.avaya.com. The format of the file is OCEANA_x.x.xxx.iso.
Procedure
Log on to the Omnichannel standby server, do the following:
Right-click the OCEANA_x.x.xxx.iso.
Click Mount.
Run AvayaReleasePackInstaller.exe.
If the installer prompts for server restart, click Yes and repeat step (a) though step (c).
