Configuring Avaya Oceana to open chatrooms

Last Updated : Oct 23, 2025 |

About this task

Use this procedure to configure Avaya Oceana® to open all chatrooms.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the Attributes Configuration page, click the Service Clusters tab.
  3. In the Cluster field, select Avaya Oceana® Cluster 3.
  4. In the Service field, select CustomerControllerService.
  5. For Close all Chatrooms, select the Override Default check box and select false in the Effective Value field.
  6. Click Commit.