With the Queue Calls feature, users can opt in or out of calls from a specific call queue or from all call queues of which they are members. A call queue is a group of users handling similar incoming calls. The phone administrator creates and names call queues, and allocates users to them. A user can be a member of multiple call queues.

The Features screen displays the Queue Calls button and one or more Call Queue buttons. Each Call Queue button corresponds to a specific call queue. Users can opt in or out of all calls from their call queues using the Queue Calls button.