Checking the connection between Communication Manager and Application Enablement Services

Last Updated : Jun 10, 2026 |

Before you begin

Log on to the Application Enablement Services web console with administrator privilege credentials.

About this task

Use this procedure to restore verify that Application Enablement Services can communicate with Communication Manager.

Procedure

  1. In the navigation pane, navigate to Communication Manager Interface > Switch Connection.
  2. Verify the number of active connections.
  3. In the navigation pane, navigate to Status > Status and Control > Switch Conn Summary.
  4. Verify the Switch Conn State as Talking.
  5. In the navigation pane, navigate to AES Services > TSAPI > TSAPI Links.
  6. Verify that the Computer Telephony Integration (CTI) link is established and the Application Specific A Interface (ASAI link) is configured.