Upgrading to Release 10.2.x on Infrastructure as a Service environment

Last Updated : Jun 10, 2026 |

Before you begin

  • Ensure that all the pre-requisite patches are installed.

    For more information about the patches, see Avaya Aura® Release Notes on Avaya Support Website at http://support.avaya.com.

Procedure

  1. Log in to the AE Services Management Console with the appropriate user account and password.
  2. Create a backup of the system and copy it to the remote server.
    Note:

    7.1.3.x version is only supported in transient period when upgrading the Avaya Aura® solution.

  3. Deploy the Release 10.2 ISO on your target Infrastructure as a Service environment.

    For more information about deploying AE Services on Infrastructure as a Service environment, see Deploying Avaya Aura® Application Enablement Services in Infrastructure as a Service Environment.

    Ensure that the IP and Network parameters information of the new AE Services virtual machine is the same as it was on the existing AE Services virtual machine.

  4. Log in to the new AE Services Management Console.
  5. Configure the server.
  6. Restore the data backup on the new system.
  7. Verify the software version of the new system.

Next Steps

Important:

When AE Services is upgraded to Release 8.1.2.1 and later, the Host ID utilized by the embedded Avaya WebLM server will change. The original license will not be valid since it is based on a different Host ID and the system will enter into a 30 day license error grace period. Hence, a new license must be created based on the new Host ID. To obtain a new license, see Obtaining the AE Services license file. For more information on this issue, see PSN020518u on Avaya support site at https://support.avaya.com.