Upgrading to AE Services Release 10.2.x

Last Updated : Jun 10, 2026 |

About this task

Follow this procedure to upgrade an AE Services Software-only server running AE Services Release 7.1.3.x or 8.x to AE Services 10.2.x from a DVD-ROM or ISO image.

Note:

7.1.3.x version is only supported in the transient period when upgrading the Avaya Aura® solution.
If you are upgrading from an AE Services minor release to AE Services Release 10.2.x, see Prerequisites for an upgrade or update to AE Services.
In Software-only environment, AE Services does not support upgrade from Release 8.1.x to Release 10.2.x using Solution Deployment Manager (SDM).

If you are upgrading from an AE Services minor release to AE Services Release 10.2.x, see Prerequisites for an upgrade or update to AE Services.

Before you begin

Take the AE Services backup.
Ensure that all the pre-requisite patches are installed.

For more information about the patches, see Avaya Aura® Release Notes on Avaya Support Website at http://support.avaya.com.
Complete and configure Operating System installation.

Procedure

Install Linux® Operating System RHEL 8.4 or RHEL 8.10 (64 Bit) with all security updates applied. See Installing the Linux software for AE Services.
Open an ssh session to the AE Services server and access an account with root privileges.
If you are installing from a DVD, insert the disk into the DVD drive on the AE Services server.
- If the Autorun RPM is installed and configured on the server, the installation program starts automatically and the Navigating the dialog boxes screen is displayed. Continue with Step 7.
- If the installation program does not start automatically, mount the DVD by entering the command mount mountpoint/install where mountpoint is the name of the media directory. For example, mount /media/cdrom.
  
  The Navigating the dialog boxes screen is displayed. Continue with Step 7.
If you are installing from an ISO image, download the ISO image to the /tmp directory of the AE Services server and then do one of the following:
- Mount the image using the mount command. For example, mount -t iso9660 -o loop /tmp/swonly-<build-number>.iso mountpoint where, mountpoint is the name of the media directory, for example, /media/cdrom.
- Start the installation program manually by typing the following command (assuming the mountpoint is /media/cdrom): /media/cdrom/install-10.2.x.0.0.x-0.
The Navigating the dialog boxes screen is displayed. Continue with Step 7.
Press Enter to continue with the server software installation.
If a previous release of AE Services software is detected, the Uninstall Previous AES Release screen is displayed.
Press Enter to select Yes.

Note:
If you select No, the installation terminates.

The installation program uninstalls the previous release of AE Services.
Press Enter to continue.
In the Select Installation Media screen, highlight OK, and press Enter.
Enter a selection to enable (recommended) or disable Avaya Login access for Enhanced Access Security Gateway (EASG). For additional information about how to enable or disable EASG after initial deployment or mange the EASG site certificate, see Administering Avaya Aura® Application Enablement Services.

Note:
Enable:(Recommended):

By enabling Avaya Logins, you are granting Avaya access to your system. This is necessary to maximize the performance and value of your Avaya support entitlements, allowing Avaya to resolve product issues in a timely manner.

In addition to enabling the Avaya Logins, this product should be registered with Avaya and technically onboarded for remote connectivity and alarming. Please see the Avaya support site (support.avaya.com/registration) for additional information for registering products and establishing remote access and alarming.

Disable:

By disabling Avaya Logins, you are preventing Avaya access to your system. This is not recommended, as it impacts Avaya’s ability to provide support for the product. Unless the customer is well versed in managing the product themselves, Avaya Logins should not be disabled.

Enter 1 to Enable EASG (Recommended), or enter 2 to Disable EASG.

Note:
All earlier AE Services releases require a new license file when upgrading to AE Services 8.0 and later.
Select the media from which to install, then highlight OK and press Enter.
In the Enter RPM URL screen, type the path name you used in Step 6, for example:

/media/cdrom
Highlight OK and press Enter.
In the Select Release Version screen, verify the release you are installing; then highlight OK and press Enter.
In the Co-residency warning screen, highlight Yes and press Enter.
In the Choose Installation Method screen, verify that Install Install/Update is selected; then highlight OK and press Enter.

The Choose Installation Packages screen is displayed with the following packages selected:
- MVAP Avaya AE Services
- Third Party Third_Party_Packages
Highlight OK and press Enter.

The Optional Packages screen is displayed with the following packages selected:
- aesvcs-linux-config – The Linux Configuration Package for AE Services.
- cs-cusldap – The LDAP Configuration Package for AE Services.
- cs-service – The Avaya Services package.
Select the optional packages that you want to install.
- aesvcs-linux-config - The Linux configuration package (selected by default). Avaya strongly recommends that you accept the default.
- cs-cusldap - Configures a Lightweight Directory Access Protocol (LDAP) directory in the default location of /etc/openldap (selected by default). Unless you are installing AE Services on a server that already has an implementation of LDAP installed, Avaya recommends that you accept the default.
  
  Caution:
  If you are using your own implementation of LDAP, clear this selection. (Selecting the cs-cusldap option will overwrite your existing LDAP directory). To use your existing LDAP directory with AE Services you will need to manually configure your LDAP implementation for compatibility with AE Services User Management. For this procedure, see Configuring the LDAP server.
- cs-service - The Avaya Services package. Select this option only if you have a technical support contract with Avaya. This package provides tools and information, including a Services login, for Avaya support personnel (not selected by default).
  
  The Last chance to abort -- Ready to Proceed? window appears.
Verify the installation command. If all options are correct, press Enter to select Yes.
The software installation proceeds. The time required to install the software varies depending on the packages you selected and the server processing power. Allow 5 to 10 minutes for the installation. When the installation is complete, the system displays the following message:
```
Success, Installation/Update completed
```
After the installation is complete, press Enter to exit.
- If the installation is successful, the system displays the following message:
```
Installation Successful — Install/Upgrade log file is in /var/log/avaya
```
- If the installation is unsuccessful, the system displays the following message:
```
Installation/Update failed
```
  Check the installation log files.
Press Enter to select OK.
Reboot the server.
If you ran the AE Services installation from a DVD-ROM, remove the DVD ROM, or DVD as applicable.
Restore the database. See Restoring the Database.
Remove the old AE Services license file. See Uninstalling the AE Services license.

When AE Services is upgraded to Release 8.1.2.1 and later, the Host ID utilized by the embedded Avaya WebLM server will change. The original license will not be valid since it is based on a different Host ID and the system will enter into a 30 day license error grace period. Hence, a new license must be created based on the new Host ID. For more information, see the latest Product Support Notices (PSNs) on Avaya support site at https://support.avaya.com.
Obtain the new AE Services license file. See Obtaining the AE Services license file.
Install the new AE Services license file. See Installing the AE Services license.

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