New in System Manager Release 10.2.1

Last Updated : Jun 10, 2026 |

Avaya Aura® System Manager Release 10.2.1 supports the following new features and enhancements:

System Manager data integrity protection

  • Protection of System Manager database during synchronization: From Release 10.2.1, an error message displays, and synchronization stops if there is a risk of deleting System Manager station data. In previous releases, an incremental synchronization was switched to an initializing synchronization for an upgraded System Manager or Communication Manager. In 10.2.1 onwards, this is no longer the case. If you attempt to run an incremental synchronization for an upgraded System Manager or Communication Manager, the snychronization stops and an error message is displayed.

  • Support for running synchronization forcefully: From Release 10.2.1, a new option enables administrators to run an initializing synchronization forcefully. If you run the synchronization forcefully, System Manager performs the initial synchronization without checking for any data discrepancy between Communication Manager and System Manager.

Enhanced logging

From Release 10.2.1, the IP and hostname of the Communication Manager during synchronization are logged. This information enables administrators to easily identify a specific Communication Manager for duplex pairs.

Support for Software-Only Deployment on Nutanix Environment

With Release 10.2, the System Manager Software-Only application can be deployed on Nutanix 6.5 and later.

CLI alternative to Serviceability Agents

The Serviceability Agent is an enhanced version of the SAL agent for forwarding logs, harvesting logs, and for alarming. The Serviceability Agent sends SNMPv2 and SNMPv3 traps and notifies the configured NMS destinations where System Manager and the SAL gateway are the two mandatory destinations.

With the Serviceability Agent user interface, System Manager supports Command Line Interface (CLI) scripts for each serviceability task. Avaya offers this CLI support as an alternative to the Serviceability Agent user interface.

Red Hat Enterprise Linux (RHEL) 8.10 support

With Release 10.2.1, System Manager supports Red Hat Enterprise Linux Release 8.10.

Kernel-based Virtual Machine (KVM) on RHEL 8.10 hypervisor support

With Release 10.2, System Manager can be deployed on Avaya-supplied KVM on RHEL Release 8.10 hypervisor (Avaya Solutions Platform 130 R6.0).