When there is an issue with Avaya Aura® applications, or solution behaviors that require troubleshooting or further investigation by Avaya services teams, you should immediately gather the following logs so that the information related to the incident timeframe is not lost in log rotation.

• SOS reports

• Libvirt debug logs for individual VMs – reference application specific documentation

• iDRAC Support Assist file

• All /var/log/asp update logs

• .bash_history for both root and custadm users