Technical Onboarding process

Last Updated : Dec 03, 2025 |

Technical Onboarding comprises of the following:

  • SAL Gateway Administration: After you register a new device with valid SEID and Alarm ID, you must add it to a SAL Gateway as a Managed element. If there are errors or issues, Avaya Service engineers receive the alarm and can request remote access to your device to troubleshoot them.

  • Connectivity and Alarm Testing: If there is a failure or issue with your device and device connectivity, an alarm is generated and sent to Avaya backend. Connectivity and Alarm Testing ensures that the alarm generated by the device reaches the Avaya service team for troubleshooting.

These steps are optional while you register a new device, but Avaya recommends you complete these steps at the earliest opportunity.

If you do not complete these steps while registering the device, you can still come back and complete the TOB process with the HealthCheck tool.

To administer an already registered device or to complete the Connectivity and Alarm Test, see Using HealthCheck Tool KB article.