HDD import failure

Last Updated : Oct 06, 2025 |

The ASP R6.0.x 100 Series server FRUs, based on Dell R640 and R660xs platforms, are shipped with different default configurations. The R640 server FRU includes a single HDD and does not have a RAID array preconfigured. In contrast, the R660xs server FRUs are delivered fully populated with HDDs, with the RAID array configured by default. An exception to this is the A31 configuration, which utilizes the A3 server FRU. For A31 deployments, two HDDs must be added, and the RAID array manually reconfigured prior to software installation.

Dell R660xs Hardware Profile – A1, A2 & A3

  1. Remove the HDDs from the server that failed the import.

  2. Insert the HDDs that came with the FRU server.

  3. Proceed to Chapter 14: R660xs RAID Configuration.

  4. Proceed to Chapter 9: Performing server recovery and/or software remastering of the Installing the Avaya Solutions Platform 130 Series R6.0.x guide.

Dell R660xs Hardware Profile – A31

  1. Remove the HDDs from the server that failed the import.

  2. Attempt to re-use 2 HDDs from the original failed server. If the system continues to fail, ordering 2 additional HDDs may be required. Contact Avaya support for guidance.

  3. Insert the HDDs that came with the FRU server and the additional 2 HDDs.

  4. Proceed to Chapter 14: R660xs RAID Configuration.

  5. Proceed to Chapter 9: Performing server recovery and/or software remastering of the Installing the Avaya Solutions Platform 130 Series R6.0.x guide.

Dell R640 Hardware Profile – P2, P3, P4, P5 & P51

Note:

Dell R640 FRU servers come with a single HDD regardless of the hardware profile.

  1. Attempt to re-use all HDDs from the original failed server. If the system continues to fail, ordering replacement HDDs may be required. Contact Avaya support for guidance.

  2. Proceed to Chapter 27: R640 RAID Configuration.

  3. Proceed to Chapter 9: Performing server recovery and/or software remastering of the Installing the Avaya Solutions Platform 130 Series R6.0.x guide.

Note:

The faulty server returned to Avaya must match the FRU logistics server as far as HDDs, Memory, CPU, PSUs etc.