RAID Battery

Last Updated : Apr 07, 2025 |
Note:

Customers must check the base server comcode and verify which RAID controller is in their system.

Processes for replacement differ based on the RAID controller, H730 vs H750.

The H730 RAID battery is a consumable item and therefore is considered a customer replaceable unit (CRU). The RAID battery is not covered under the maintenance agreement. Customer is responsible for the Avaya Solutions Platform server RAID Battery replacement.

The H750 RAID battery is not a separate orderable entity. In the event of a failure of the RAID Battery, the RAID Card will need to be ordered for replacement.

RAID Battery or RAID Card can be ordered from the Avaya Catalogue. It is possible to place an order to have Avaya perform the replacement.

Note:

ASP R6.0.0.1 or later includes perccli command support to enable users to query RAID battery health. Reference Chapter 31: Dell R660xs and R640 perccli debugging.

Symptoms

  • RAID array cannot be created.

  • Slow server write performance.

  • Slow or failed software upgrades.

  • Error displayed on power up screen or LCD panel when server is powered on.

  • Avaya's application or iDRAC alarming has indicated a RAID battery failure.

Note:

  • Due to supply chain issues the H730P was replaced by the H750 RAID controller in 4QCY2022. Their menus and configuration steps are very similar to one another.

  • The batteries used by the H730P and H750 are different. See RAID Battery ordering information for additional information and order codes.