AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Maintaining and Troubleshooting Avaya Solutions Platform 130 Series
RAID Controller (Dell PERC H755)
Note:
A RAID controller failure is rare. Perform troubleshooting of all other possible component failures before indicting the RAID controller.
Symptoms
The following may indicate RAID controller problems:
Server status LED
or drive LED indicator patterns indicate that drives are failing or failed. See Status LED indicators.Multiple or all drive failures are reported/alarmed.
Virtual Drive and/or H755 is alarmed by iDRAC.
PERC Card is not seen/reported by the system’s device manager (See step 3 in iDRAC menu below, Troubleshooting the PERC H755 RAID Controller for details.)
Data is inaccessible by virtual machines.
Server response time is slow or frozen.
System reports foreign drive or drives need to be imported yet no drives were inserted into the system.
System reports missing drives, yet no drives were removed from the system.
“No boot device available or Operating System detected” at system boot time.