Call Services

Last Updated : May 10, 2023 |
The following options can be accessed when the phone is idle or the current call is parked or held.
  1. Press Menu. Scroll the display to Calls and press Select.

  2. Scroll down to Call services and press Select.

  3. The list of available services is displayed. Scroll to the required service and press Select.

  4. For some functions you may need to enter additional data on the display or select from a list. Do this and press OK.

  5. The phone sends the appropriate signals to the IP Office.

  6. Hang up the call.

The available services are:

Service

Description

Call Pickup Any

Answer the first available call ringing anywhere on the phone system (unless the call is on a private line). Details of the callers and the original call destination will be displayed.

Call Pickup

You can use this option to answer a call ringing at another extension. Select the option and enter the extension number.

Call UnPark

Retrieve a call from the parked state. To do this you need to enter the park slot number assigned to the call when it was parked. You can park a call using the Park Call option and assign it an park slot number at the same time that you or another user can then use to unpark the call.

Call Waiting Suspend

You can use this option to temporarily switch off call waiting. It will remain off until the end of your next call. Use this when you do not want a call interrupted by call waiting tones.

Cancel Call Fwd

You can use this option to switch off all your call forwarding. It does not affect the forwarding numbers, just your use of forwarding. If you have redirected your calls to another phone using follow me on that phone, this option also cancels the follow me feature.

Do Not Disturb On

Your can use this option to switch do not disturb on. Calls to you go to your voice mail mailbox if available, otherwise they receive busy. They do not follow any forwarding settings. A N for no calls is shown on the phone's idle screen when you have do not disturb switched on.

  • Some numbers can be configured as do not disturb exceptions. You can do this using the one-X Portal for IP Office application or from the menu of some desk phones (contact your system administrator for details). Those numbers are able to call you and transfer calls to you while you have do not disturb switched on.

Do Not Disturb Off

You can use this option to switch do not disturb off. When off, calls will alert the handset and or follow your forwarding settings.

Fwd Unconditional On

You can use this option to switch immediate call forwarding on. A forwarding number needs to be set for this to work, use the Fwd number call service to see and edit your current forwarding number. By default internal and external calls to you are forwarded but hunt group calls are not. However the settings for internal and hunt group calls can be adjusted by your system administrator. To switch off forwarding, use Cancel All Fwd.

Fwd Busy On

You can use this option to switch on forwarding of any additional calls when you are already have a call connected. If you have call waiting enabled, it is used for additional calls when you already have a call connected and another one waiting. To switch off forwarding, use Cancel All Fwd.

Fwd No Answer On

You can use this option to forward any call that rings the handset without being answered. To switch off forwarding, use Cancel All Fwd.

  • The default no answer time used to trigger the forward is 15 seconds. However this time can be adjusted by your system administrator if required.

  • If you use voicemail, the forward is used first. However if the call is still unanswered, the phone system will still attempt to redirect the call to voice mail. This may not be possible for calls forwarded to external numbers.

Fwd Number

You can use this option to see and set the number to which your calls are forwarded when you select Fwd Unconditional On. If your system uses an external dialing prefix, remember to include it if you want to forward calls to an external number. However, note that external forwarding may be restricted by your system administrator. This number is also used for Fwd Busy On and Fwd No Answer On unless you set a separate Fwd Busy Number.

Fwd Busy Number

You can use this option to see and set the number to which your calls are forwarded when you select Fwd Busy On and or Fwd No Answer On. If your system uses an external dialing prefix, remember to include it if you want to forward calls to an external number. However, note that external forwarding may be restricted by your system administrator. To switch off forwarding, use Cancel All Fwd.

Follow Me Here On

If you are a temporary user of the phone, you can use this option to have calls to your desk phone redirected to the handset. Select this option and enter your extension number.

Follow Me Here Off

To end a follow me set using Follow Me Here On, select this option and enter your extension number. Calls to that number will no longer be redirected to the handset.

Login

Users with a login code can 'hot desk', that is login at any phone on the system and, when finished making or taking calls, log out. While logged in on a phone, that phone adopts all their user settings and their calls are routed to it. This option can be used in a number of ways.

  • The DECT handsets can be configured with no permanently associated user. To use the phone, you need to login using your extension number and login code.

  • The DECT handsets can be configured with an associated user. However, you can use log in and log out as a method of security for your phone.

  • Other users can use their log in code when they temporarily need to use your handset as their own phone. While they do this you are logged out.

  • Note that SMS messaging, provided by the AIWS, always goes to the same original handset even when the associate user hot desks to another handset.

Logout

If you have a login code, you can log out of the phone you are currently using. When you log out, if you are normally associated with another phone, you are automatically logged back in on that phone unless someone else is using it or you are set to forced login. If you are not automatically logged in elsewhere, then while logged out your are treated as being busy to all calls. Instead your calls go to voice mail if available.