Certain users need to be assured of confidential communication. These users must be protected from other users being able to see who is calling them and must be able to prevent their calls being picked-up. The Privacy Override Group field in user records, if enabled, bars other users from seeing call details or picking up the calls

User button privacy

When a User button is pressed to see who is connected to the user or to answer an alerting call, the system checks the Privacy Override Group configuration setting of the user. If the group is not configured or the user is in the list (Enabled/Disabled status is not checked), then DSS status will be shown.

Pickup protection

When a user tries to pick up another user's call then the Privacy Override Group setting is checked on the targeted user. If the group is not configured or the user is in the list then the pickup is allowed. The Enabled/Disabled status in group is not checked.