Call appearance buttons allow a user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.
On digital and IP phones that have programmable buttons, you can be set them as call appearance buttons using
IP Office Manager. The number of call appearance buttons set for a user determines the number of simultaneous calls they can make and answer. When call appearance buttons are used, a minimum of three call appearance buttons is recommended where possible, although some phones are restricted to two call appearance buttons by the number or design of their programmable buttons. Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.
Note:
Note that the use of call appearance buttons overrides call waiting features. It is only when all call appearances are in use that subsequent callers receive either busy tone, voicemail or follow a forward on busy action.
