IP Office redirects calls to the users twinned external phone numbers when the primary extensions are unreachable even when the Mobile Twinning is disabled. This feature provides a mechanism for failing over to an external device such as mobile and PSTN if a customer site supporting IP Office phones loses connectivity with the Cloud data center.
The following two short codes are available for disabling and enabling mobile Fallback Twinning:
When Fallback Twinning feature is enabled:
If Mobile Twinning is enabled – the only change will be to ignore the Mobile Dial Delay setting if the user’s devices are unreachable.
If Mobile Twinning is disabled – and if the user has no reachable devices, the normal evaluation of all Mobile Twinning conditions is performed, and if met, calls are redirected to the twinned mobile number immediately, that is, ignoring the Mobile Dial Delay setting.
