As an alternative to placing calls on hold, users can park calls to be picked by another user.
Park is available on the user's phone, Avaya one-X® Portal for IP Office, Phone Manager and SoftConsole.
The system parks a call using a park slot number which can be announced over a paging system. The designated user can go to any phone and take the call by dialing the park slot number.
Phone Manager has 4 predefined Park buttons. On digital phones with DSS/BLF keys, it is possible to program park keys to indicate when there is a call in a particular park slot and allow calls to be parked or retrieved.
Administrators can determine how long a call remains parked before it is presented to the extension that originally parked the call.
