A hunt group is a collection of users, typically users handling similar types of calls, for example a sales department. An incoming caller wishing to speak to someone in a group can call one number and the call can be answered by any number of extensions that are members of the hunt group.
There are four ways a hunt group can process calls:
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Sequential
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One extension at a time sequentially, always starting at the top of the list.
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Collective
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All extensions in the hunt group simultaneously.
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Rotary
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Start with the extension in the list immediately following the extension that answered the last hunt group call.
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Longest Waiting
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Start with the extension that has been free for the longest time period.
