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The following table summarizes the operational and functional differences between the messaging applications IP Office supports on the IP500 V2 control unit.
Capacity |
Voicemail Pro |
Embedded Voicemail |
|---|---|---|
Number of mailboxes |
No Limit - Limited only by IP Office configuration. |
Limited only by IP Office configuration. |
Concurrent calls (ports) |
Up to 40 dependent on license |
6 simultaneous calls |
Message Capacity |
64MB per mailbox |
2 ports: Up to 15 hours 4 ports: Up to 20 hours 6 ports: Up to 25 hours |
Feature |
Voicemail Pro |
Embedded Voicemail |
|---|---|---|
Runs as a service |
Yes |
No |
Multilingual support |
Yes |
Yes |
Voicemail for individual users |
Yes |
Yes |
Voicemail for virtual users |
Yes |
Yes |
Voicemail for hunt groups |
Yes |
Yes |
Group broadcast |
Yes |
No |
Unified Messaging Service (UMS) |
Option |
No |
Integration with Microsoft Exchange Server |
Option |
No |
Resilience and Backup |
Option |
No |
Small Community Network operation |
Yes |
No |
Centralized voicemail services |
Yes |
No |
Distributed voicemail servers in an SCN |
Yes |
No |
Voicemail Ringback |
Internal and external |
Yes |
Voicemail Help TUI |
Yes |
No |
Message Waiting Indication |
Yes |
Yes |
Visual Voice (interactive menu on phone display) |
Yes |
Yes |
Integration with Phone Manager Pro |
Yes |
No |
Personalized greetings |
Yes |
Yes |
Extended personal greetings |
Yes |
No |
Continuous Loop Greeting |
Yes |
No |
Forward to email |
Yes |
Yes |
Copy to email |
Yes |
Yes |
Listen to email (Text-To-Speech) |
Yes1 |
No |
Send email notification |
Yes |
Yes |
Save message |
Yes |
Yes |
Delete message |
Yes |
Yes |
Forward Message to another mailbox |
Yes |
Yes |
Forward to multiple mailboxes |
Yes |
Yes |
Forward with a header message |
Yes |
Yes |
Repeat message |
Yes |
Yes |
Rewind message |
Yes |
Yes |
Fast forward message |
Yes |
Yes |
Pause message |
Yes |
No |
Skip message |
Yes |
Yes |
Oldest message first/newest message first Message Playback Option |
Yes |
No |
Set message priority |
Yes1 |
No |
Set automatic message deletion time frame |
Yes |
No |
Alphanumeric Data Collection |
Yes1 |
No |
Callers Caller ID, time and date announced |
Yes |
Yes |
Call Back Sender (if Caller ID available) |
Yes |
Yes |
Remote Access to Mailbox |
Yes |
Yes |
User Definable PIN Code |
Yes |
Yes |
Known Caller ID PIN Code By-Pass |
Yes |
Yes |
Breakout to Reception |
Internal and external. |
Internal and external. |
Feature |
Voicemail Pro |
Embedded Voicemail |
|---|---|---|
Queue Entry Announcement |
Yes |
Yes |
Queue Update Announcement |
Yes |
Yes |
Queue Position Announcement |
Yes |
No |
Time in Queue Announcement |
Yes |
No |
Time in System Announcement |
Yes |
No |
Estimated Time to Answer (ETA) |
Yes |
No |
Exit Queue to alternative answer point |
Yes |
No |
Feature |
Voicemail Pro |
Embedded Voicemail |
|---|---|---|
Multi-Level Tree Structure |
Yes |
Yes |
Message Announcements |
Yes |
No |
Whisper Announce |
Yes |
No |
Alarm Calls |
Yes |
No |
Assisted Transfers |
Yes |
No |
Dial by Name |
Yes |
Yes |
Direct Dial by Number |
Yes |
Yes |
Feature |
Voicemail Pro |
Embedded Voicemail |
|---|---|---|
Call Recording |
Yes |
No |
Tamper proofed/verified Call Recording |
Yes |
No |
Test Conditions |
Yes |
No |
Personal Numbering |
Yes |
No |
Speaking Clock |
Yes |
No |
Campaign Manager |
Yes |
No |
Voicemail Pro Manager |
Yes |
No |
Customized voicemail |
Yes |
No |
Intuity TUI emulation mode |
Yes |
No |
Forward Emails to external systems (VPIM) |
Yes |
Yes |
Third-party database Access (IVR) |
Yes |
No |
Text-To-Speech within call flows |
Yes |
No |
Support for Visual Basic Scripts |
Yes |
No |