Messaging feature comparison

Last Updated : Dec 19, 2025 |

The following table summarizes the operational and functional differences between the messaging applications IP Office supports on the IP500 V2 control unit.

Capacities

Capacity

Voicemail Pro

Embedded Voicemail

Number of mailboxes

No Limit - Limited only by IP Office configuration.

Limited only by IP Office configuration.

Concurrent calls (ports)

Up to 40 dependent on license

6 simultaneous calls

Message Capacity

64MB per mailbox

2 ports: Up to 15 hours

4 ports: Up to 20 hours

6 ports: Up to 25 hours

Features

Feature

Voicemail Pro

Embedded Voicemail

Runs as a service

Yes

No

Multilingual support

Yes

Yes

Voicemail for individual users

Yes

Yes

Voicemail for virtual users

Yes

Yes

Voicemail for hunt groups

Yes

Yes

Group broadcast

Yes

No

Unified Messaging Service (UMS)

Option

No

Integration with Microsoft Exchange Server

Option

No

Resilience and Backup

Option

No

Small Community Network operation

Yes

No

Centralized voicemail services

Yes

No

Distributed voicemail servers in an SCN

Yes

No

Voicemail Ringback

Internal and external

Yes

Voicemail Help TUI

Yes

No

Message Waiting Indication

Yes

Yes

Visual Voice (interactive menu on phone display)

Yes

Yes

Integration with Phone Manager Pro

Yes

No

Personalized greetings

Yes

Yes

Extended personal greetings

Yes

No

Continuous Loop Greeting

Yes

No

Forward to email

Yes

Yes

Copy to email

Yes

Yes

Listen to email (Text-To-Speech)

Yes1

No

Send email notification

Yes

Yes

Save message

Yes

Yes

Delete message

Yes

Yes

Forward Message to another mailbox

Yes

Yes

Forward to multiple mailboxes

Yes

Yes

Forward with a header message

Yes

Yes

Repeat message

Yes

Yes

Rewind message

Yes

Yes

Fast forward message

Yes

Yes

Pause message

Yes

No

Skip message

Yes

Yes

Oldest message first/newest message first Message Playback Option

Yes

No

Set message priority

Yes1

No

Set automatic message deletion time frame

Yes

No

Alphanumeric Data Collection

Yes1

No

Callers Caller ID, time and date announced

Yes

Yes

Call Back Sender (if Caller ID available)

Yes

Yes

Remote Access to Mailbox

Yes

Yes

User Definable PIN Code

Yes

Yes

Known Caller ID PIN Code By-Pass

Yes

Yes

Breakout to Reception

Internal and external.

Internal and external.

In queue announcements

Feature

Voicemail Pro

Embedded Voicemail

Queue Entry Announcement

Yes

Yes

Queue Update Announcement

Yes

Yes

Queue Position Announcement

Yes

No

Time in Queue Announcement

Yes

No

Time in System Announcement

Yes

No

Estimated Time to Answer (ETA)

Yes

No

Exit Queue to alternative answer point

Yes

No

Auto-Attendant/Audiotex

Feature

Voicemail Pro

Embedded Voicemail

Multi-Level Tree Structure

Yes

Yes

Message Announcements

Yes

No

Whisper Announce

Yes

No

Alarm Calls

Yes

No

Assisted Transfers

Yes

No

Dial by Name

Yes

Yes

Direct Dial by Number

Yes

Yes

Other features

Feature

Voicemail Pro

Embedded Voicemail

Call Recording

Yes

No

Tamper proofed/verified Call Recording

Yes

No

Test Conditions

Yes

No

Personal Numbering

Yes

No

Speaking Clock

Yes

No

Campaign Manager

Yes

No

Voicemail Pro Manager

Yes

No

Customized voicemail

Yes

No

Intuity TUI emulation mode

Yes

No

Forward Emails to external systems (VPIM)

Yes

Yes

Third-party database Access (IVR)

Yes

No

Text-To-Speech within call flows

Yes

No

Support for Visual Basic Scripts

Yes

No

1 Intuity mode only.