Supervisors can designate an overflow group to take calls if all extensions in the hunt group are busy or not answered.
Supervisors can also set overflow time to stipulate how long a call will queue before passing to the Overflow Group. Overflow time can be set for individual calls and for all calls in the group. The system can change the status of users who do not answer a hunt group call presented to them. The user status can be set to Busy Wrap-up, Busy Not Available or Logged Out. The change of status can be set per user and per hunt group.
