Depending on the type of business, calls need to be treated in a specific way, such as recorded against a project or client through the use of account codes.
A business may have several sites linked through a private network but certain users, like customer service agents, may need to be able to call colleagues in other offices when the network is busy, while other users wait for a line to come free. Least cost routes can automatically translate the internal number to a direct dial call over the public network while other users wait.
