Deployment options

Last Updated : Jul 21, 2015 |

Avaya remote support services

The SSL VPN solution is an integral element of the IP Office Support Services (IPOSS), allowing Avaya to provide industry leading remote troubleshooting and technical support. Establishing the SSL VPN connection to Avaya is greatly simplified by the automated on-boarding capability. The on-boarding process includes inventory extraction, registration into GRT to create the installed base record, and technical registration for the remote connectivity to Avaya.

For additional details on the IPOSS maintenance offer, go to the IP Office Support Services page on the Avaya Sales Portal.

Remote support services provided by Avaya partners

Separate from the IPOSS offer, partners have the option to leverage the SSL VPN client in combination with the Avaya VPN gateway (AVG) solution, to create their own SSL VPN infrastructure. This document provides information and procedures to assist those Avaya partners who want to establish their own SSL VPN solution for remote access, as part of their maintenance support to their customers.

The partner configured SSL VPN solution is supported on Standard Edition and Server Edition IP Office systems.

Related information
About the SSL VPN service